If you miss your Udemy course, there are steps you can take to determine what the problem is and reinstate the course. The first step is to call Udemy customer service and let them know you’re missing a class. If you have additional information regarding your course, you may need to submit it. You can also make sure that your payment status has been updated and that you are not using multiple email accounts. Both situations can create problems and result in the loss of your course. If any of these issues are problematic, update your payment status or use only one email address for your Udemy account. Call customer service to let them know that you may have fixed the problem and wait for instructions on how to reactivate the account.
If you sign in to your Udemy account and find that one of your courses is missing, there are steps you can take to get it back. However, you will need to take a few steps to determine why the account is missing and then take action to get it back.
Call Udemy Customer Service
Call Udemy customer service and notify the agent that one of your courses is missing. The agent will ask you for credentials to find your account and investigate the reasons why your account is missing. The Udemy agent can ask questions about your payment information and other important details to determine why the course is missing and what you can do to reactivate it.
Do you use multiple email accounts?
If you are using more than one email account, this can create problems for you. If your course is missing and you’ve used multiple email accounts, this may be the reason. Use only one account for your Udemy course. If this is the reason your account is missing, simply call Udemy customer service and explain the problem. They should be able to verify and correct your missing course issue if that is the problem.
Update your payment status
YOU should also make sure that your payment status has been updated. If there is a problem with your payment or if they did not receive payment, it may result in a missing course. Make sure your payment status is up to date. If not, you can call Udemy customer service and let them know that your payment status needs to be updated or has been updated. This should help resolve the issue with your missing course.
Use additional information
Finally, make sure you have proof that you purchased the course in addition to any other supporting information. This information should help you quickly resolve your issue and get your class back on track. Call Udemy customer service and tell them your course is missing. Provide supporting information and follow any instructions they give you regarding reestablishing your course.